The software should auto-install. If none of these work, check with magicJack chat support. Im trying to find a driver for a majicJack bought about 4 years ago,.. You might consider updating it on a windows 7 or 8 machine — it should do it automatically when you plug it into the windows computer USB port.
The firmware on the device should then be updated. You could then try putting into the USB port on a mac OS10 to see if the firmware will at least recognize the mac machine and upgrade for the mac firmware automatically. Alternatively, contact chat support at my. That way, ostensibly you could keep your number from your broken device and put it on a working device.
This is apparently no longer working with magicJack devices and finding the executable has become rather difficult, so the question may be moot. I have used the magicjack classic usb one for years, actually i use on windows 8.
You may want to hold off. Additionally, while some 8. You may have to reboot before updated firmware takes effect. It is without doubt that this Magic Jack one of the best thing happened to me in communication. I have it for the past year.
Now I am having a problem. I am now in Egypt. Thank you. Error 23 means you have to reserve an IP address for your magicJack, assuming your router is directly connected via Ethernet. That way, whenever you connect your magicJack to the router, it will automatically use that IP. If you cannot reserve the IP, another method may be to disconnect and reconnect the power supply of your magicJack when you start getting the error.
The magicJack device has no such password interface. Unfortunately, this means that when you log off, your magicJack will no longer be granted access either. Hi Chris, Greetings from India! Since Feb I was having a problem connecting with MJ.
After fixing it I decided to read the other hits and found your website. You have given awesome support to so many people with MJ problems. Next time I have an issue I know where to look :- Cheers. Are you using the app on your cell phone or the physical device on your ethernet with a corded or cordless phone?
Perhaps, if you can provide specifics we can get to the heart of the matter. Richard Wiker: I have a dial tone, but not really a connection since the dialtone does not go away when I press the phone keypad.
The best thing I can do for you now is to pass your Comment and suggestion to Appropriate Department. Richard Wiker: THat is fine to include my name. Please email me when the fix is made. Richard, Thank you so much for spearheading this.
I tried uninstalling MJ with Terminal Commands and restart, then reinstall and still no luck. The app just continues to hangs on launch. Paul, Again, thanks for your comments. I can not use magic jack with El Capitan either and i have no clue how to fix this. Any suggestions. Cynthia, thanks so much for your comment. You and others are mentioned as a thank you on a new post on the subject.
Hopefully magicJack will resolve this soon. El Capitan has been in beta testing for quite a while, so good luck. Reverting to Maverick or Yosemite is possible but beyond my capabilities. Hello from Mexico! Any suggestions as to what my friend should do?
I thank you in advance! This according to Bob Brannon, another commenter. Why not provide guests with a phone with the magicJack connected directly to your router? The new Mac OS will be released today September 30th, For the past 2 to 3 weeks my phone does not allow incoming calls.
What I did was deleted the app and re-upload it it hoping that it would fix the situation. But it only made it worse. This is my only means to contact my family in the states. Is there some type of upgrade going on? How can I fix this as soon as possible? I need your help desperately. A couple ideas: 1.
Have you tried using your magicJack from your laptop at home? If it works either way, the problem may be either with your router. It comes across as more likely a setting on your router. There may be problems with your STUN settings. This is a setting only chat support can check. Message states that the installer has an error. Stephen, thanks for this update.
When i try to reactivate my magicjack Go i get an error when processing my payment. Gook luck! Maybe you should pause everyone charges until your stuff works. Thank You. I too am a magicJack customer. My site is free! May harmony find you. Our Mac update has rendered the regular MJ useless.
I think that some compensation is in order. I hope this can be rectified before year end!! My phone number is -. Log in at my. Put the delay at 30 seconds. I have the MJ device connected directly to the power and also have the MJ app in my cell, Since 4 month ago the calls start to drop after 3 or 4 min of conversation either from my cell or for the phone.
I contacted MJ a few times chat but nobody put attention. I think it must be a problem with thee account because the app and the device have no connection. Please let me know if someone knows about a simmilar problem and haw to fix it.
I had this problem too. I saw other El Capitan users asking for a fix. On Sunday, I saw that Magicjack had replied to one requesting his email so they could send him an update file. So, I also contacted them and they sent me a link to a dmg file and a Word doc on the update procedure.
My MagicJack Go was working fine with my new netgear router for about two weeks. Suddenly no dial tone. Phone rings one time and stops, dial tone for 4 seconds then silence. I changed all the phone line, ethernet cables, no change. I believe its the usb module. I hope not but if it is what can I do?
I downloaded the upgrade here and still no change. Try connecting via USB through your computer. Does it work then? If you get the same problem with all of these attempts, the problem is likely with your magicJack device. You may need to replace it. You may be able to get a free replacement if you bought it locally.
Just follow the online prompts when you activate and register the new device to transfer your existing broken device to the new one. If the problem goes away with alternate methods of connecting the problem may be with the wall socket, your uninterrupted power supply, your surge protector or your router. Any suggestions on fixing a dropped call issue? Ever since we bought one of these a few years ago, it drops calls just a few minutes after answering.
And their so called customer service is completely worthless. There are a lot of reasons why this can happen. You may have a spotty connection. You may have wiring in your walls that cause your magicJack to freak out.
What can I do? You can buy the app separately, but you have to download it from either Google Play or the Apple Store. It makes me wonder how many magicJacks get returned for this very reason. What gives nopw, what changed? Your email address will not be published.
Skip to content Please note that these downloads are directly linked to magicJack, Google Play and the iTunes apps store.
Join the Conversation. Como hago para instlr MJ enmi celualr? How can I install MJ in my celphone? I like a lot , excellent. Regards Silva. Mark — Excellent. Best of luck. Are you using the app or the magicJack plus device? Make and receive calls. If the problem persists, you may have a messed-up magicJack. You could ask for a replacement device. You could also attempt to reinstall the old magicJack firmware offline and then allow the new magicJack firmware to reinstall again while online.
Try using an alternative 1 to 2 amp USB power charger. A USB phone or tablet charger should suffice. I have personally had to return two different models of UPS because they would not work with magicJack when others would. Edit: another possibility: try connecting your magicJack to an AC socket somewhere else in your home — not on the same electrical circuit as the one you usually use.
You could us a long extension cord if necessary. I hope this helps. Good luck again! Do you have a DSL filter on your phone line! If not you will get the buzzing! Great site! Marc, I like a clean site, so all comments are moderated. Angel, Please see my previous response. Best, Chris. This general outline usually clears most problems. I hope it works for you. Thank you!!! Thanks for this! Best of luck! Mahmoud, 2 Gigabit service! Greetings Mukund Lele, Are you using the app on your cell phone or the physical device on your ethernet with a corded or cordless phone?
Thank you! Click the action that you want AutoPlay to take when you insert that type of media into your computer. Click Save. So, do I go back to MagicJack for OS Why and when will it be updated to work? Click here to download CompleteUninstall. In the Terminal Window, navigate to your download directory usually Downloads by typing cd Downloads and pressing enter. Now type. If in case you are unable to locate the Serial number on the back of the device, please follow either of the method -.
Customer Care Menu. Installation Error — Manual Software Download. Try these steps to resolve the issue: Please try a different USB port Click here and download this upgrade to your desktop. Check for anything called musicmatch, musicmatch Jukebox or Yahoo Jukebox. If you have any, please uninstall them. Unplug your magicJack, wait 15 seconds, and plug it back in Go to My Computer and locate the magicJack drive, right click that drive then click format and click start.
Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicJack upgrade again. What do the lights on my magicJack mean? Should they be flashing? If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source power outlet or computer. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router. A blinking red and a blinking yellow light next to the Ethernet port — confirms a proper internet connection.
If these lights are solid or off you may have a connection problem between the magicJack and your router. Original magicJack A solid blue light means properly receiving power.
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