A new window will open. A new window will open Click Handset USB Internet Phone by TigerJet Select Properties Navigate to the Levels tab, and ensure the speaker icon is unmuted If your magicJack device is connected to a router: Click here for additional information on checking your connections and router settings. How can I fix call connection problems for my magicJack that is connected to a router?
If your magicJack is connected directly to a router, try the following troubleshooting steps: Reboot or restart your router. Make sure the phone and network cables are securely connected by unplugging and plugging the cables back until you hear or feel the connector lock in place.
Use a different ethernet or network port on the router. Cords and cables can get worn out or damaged without any visible signs. Connect a different phone cord or ethernet cable. This is enabled by default in most routers. However, it is known to cause conflicts with external VoIP devices. Why do I hear static on my calls? If your device is plugged into a router, switch the ethernet cable to a different ethernet port on the router.
Test Your Network Connection - Call quality issues can be caused by low internet speeds or unstable network connections. We recommend using a broadband-equivalent or better connection with a minimum download speed of 5mbps and minimum upload speed of 3mbps.
Why does magicJack restart when I try to place a call? When I attempt to use my magicJack I get a numerical error code. How do I resolve it? Test Your Network Connection - Errors can be caused by low internet speeds or unstable network connections. We recommend using a broadband-equivalent or better connection with a minimum upload speed of 3 mbps.
You can test your internet connection speed at sourceforge. If it is there, please check to see if it can be disabled. What if magicJack does not start automatically at bootup? Locate the magicJack device and double-click on it to run the software. From what I have learned since my initial posting, there are some unsupported processes that Magicjack needs to download our contacts and recent calls.
Microsoft did not include those needed items in the Anniversary update. Using the compatibility settings doesn't work because the Magicjack software is in the Magicjack device. I was advised on the Microsoft Windows Website that the workaround is to set up a dual boot Windows system. Say with Windows 10 and Windows 8. You would boot into Windows 8 when you use your Magicjack.
This is probably beyond my computer skills. The other solution is to wait for Magicjack and Microsoft to work together and issue a solution. However, I'm not sure the number of people affected will make that a priority. At least I can still make calls and receive them. We have two devices, purchased within the past 6 mo. Best, Dragon. DragonSlacker wrote:. I spent an hour with Live Chat and even ended up with a supervisor, and all I got was a Magicjack that didn't work at all.
The 1st level support doesn't even ask. The next level sends a hyper link to manually download update. Bottom line: Windows 8. Doesn't show up on the suggestions mentioned above. This MJ product is so lame, the interface opens, then a web page opens over it claiming Magic Jack was the Product of The Year in Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity.
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